1. Shipping Methods: We offer various shipping methods to accommodate your needs, including standard shipping, expedited shipping, and international shipping.The logistics partners we collaborate with, including 4PX, Yunexpress, USPS, DHL, and UPS, are trusted shipping providers on the Amazon platform. They ensure timely delivery and minimize the risk of loss or mishandling during transit.

2. Processing Time: Orders are typically processed within 3-6 business days after payment confirmation. For urgent orders, please contact us, and we will expedite the processing, usually within 2-3 business days. However, custom or large orders may require additional processing time. If there are any delays beyond this timeframe, we will communicate with the customer in advance.

3. Shipping Time: Shipping time varies depending on the shipping method selected and the destination. Estimated delivery times are provided at checkout. Standard shipping usually takes 7-10 business days, while expedited shipping takes 3-5 business days. For expedited shipping to addresses where direct delivery is not possible, we may use third-party logistics, such as USPS for the final leg of delivery, which may add an additional 2-3 business days. However, remote areas are an exception, and delivery times for remote areas typically fall within 30 days.

4. Shipping Rates: Shipping rates are calculated based on the shipping method, package weight, and destination. Customers can view shipping costs at checkout before completing their purchase.

5. Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can track your order’s status using the provided tracking number.

6. International Shipping: We offer international shipping to select countries. Please note that customs duties, taxes, and fees may apply and are the responsibility of the recipient.

7. Shipping Address: Customers are responsible for providing accurate and complete shipping addresses. Due to inaccurate or incomplete addresses provided by customers, our logistics system typically prompts us to identify such issues. We promptly communicate with the customer to rectify the situation. It’s crucial for customers to provide accurate contact information when placing orders to ensure
effective communication.

8. Order Address Modification: If you need to change your address after placing an order, please contact us promptly. If the order has not been shipped, we will modify it immediately. However, if the order has already been shipped, immediate address changes may not be possible. In such cases, you may need to wait until the package reaches its destination before contacting the shipping carrier to make any necessary modifications. This may result in a delay in delivery, so please review your shipping information carefully before completing your purchase.

9. Shipping Support: If you have any questions or concerns regarding shipping, please contact our customer support team for assistance. We’re here to help! support email is : [email protected]

SHIPPING TYPE	SHIPPING COMPANY	ESTIMATED SHIPPING TIME
Standard	4PX or Yunexpress	7-10 working days (20 days for remote areas)
Expedited	DHL (may be transferred to USPS for remote areas)	3-5 working days (8-13 days for remote areas)

10. Contact Information:

Email: [email protected]
Phone: +1-833-980-4764
Preferred Contact (SMS Only): +1-833-980-4764
Office Address: 6701 Stockton Blvd Sacramento, CA 95823, United States
Support Hours: Monday to Sun | 09:00 AM – 07:00 PM (GMT)